Varec Product Selection and Customer Support
For some customers, support services are only required on an “as needed” basis; this may include pre-sales assistance with product selection and site surveys or after sales maintenance, servicing, training and technical support.
Our sales applications engineers, local representatives and customer service staff are here to provide the information you need, when you need it, not just in emergency situations.
Product Selection and Site Surveys
We assess the equipment you currently have installed and the business practices you follow so that we may understand your needs and respond quickly to your inquiries. This may come from a simple telephone conversation, email or fax inquiry. We can also arrange for an on-site visit to discuss your business requirements in person or perform a detailed site survey.
In today's competitive business environment, you need to maximize your return on investment as quickly as possible. With our high quality training courses, it is possible to achieve this goal while improving one of your most valuable assets - the skills and education of your employees. Choose from various training options or let us assist you and design a training course for your specific needs.
Preventive Maintenance and Servicing
Our aim is to optimize the quality and performance of your individual system components, allowing you to get the most from your operations, now and in the future. We are able to provide complete maintenance programs to ensure uptime across your facility or individual service calls for equipment that is experiencing problems - a Varec certified field service engineer familiar with industry standards and concepts, such as API 653 and 579, visits your site to conduct all site surveys and maintenance work. Contact the Varec Service Department for further information for our complete range of products.
Varec’s technical and application support center provides expert advice and assistance worldwide, 24 hours a day, seven days a week. Our support team is accessible via the telephone or Internet. Standard and premium technical support programs are available for actively supported mainstream product versions. For customers electing not to purchase annual technical support, assistance is available on a pay per call basis.